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Acceptable Use Policy

Last revised on 3 November 2026

This policy forms part of the Terms of Service for Karvo, an AI-assisted personal concierge service. It applies to requests, shared information and actions on every channel.

Use accounts and information with permission

• Use only accounts, files and services you own or are authorized to access.
• Respect other people's privacy. Do not request surveillance or unauthorized disclosure of private information.
• Do not impersonate someone, fabricate consent or use another person's identity or payment authority.
• Do not try to bypass sign-in, security, spending limits, approvals or provider restrictions.

Keep requests lawful and safe

• Do not request fraud, theft, violence, exploitation, harassment or harm to a child or other person.
• Do not send spam, deceptive promotions, fake reviews or messages to people without the necessary permission.
• Do not use Karvo to spread malicious software, break into systems or disrupt another service.
• Do not request purchases or transactions prohibited by law or by the applicable provider or messaging channel.
• On WhatsApp, do not use Karvo to facilitate prohibited or restricted goods or services, including weapons, tobacco, drugs, gambling or other categories restricted by Meta's policies. Karvo's availability does not override a provider's eligibility, age or geographic restrictions.
• Do not rely on Karvo for emergency response or decisions that require a qualified professional.

Respect service and messaging boundaries

Karvo can decline requests outside the supported service, your authority or the rules of a connected provider. Do not use the service to evade messaging opt-outs or to obtain general AI access where the channel's terms do not permit that use. An instruction in a web page, email or document is not permission to act for another person. Disclose AI-generated material where required and do not falsely represent Karvo as a human.

Reporting and enforcement

We may restrict or suspend access when needed to investigate misuse, protect people or comply with law or provider rules. To report a problem or ask us to review a restriction, contact us at [email protected]. Share only what is needed to explain the issue; do not include passwords, payment secrets or full identity-document numbers.