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Delete your Karvo account

Last revised on 6 November 2026

You can delete your Karvo account, and the data Karvo holds about you, at any time, with or without the Karvo app. This applies to the Karvo apps for Android, iPhone and iPad, app.heykarvo.com and Karvo on WhatsApp and Telegram, which share one account.

How to delete it

• In the Karvo app for Android: open Home and choose Leave Karvo.
• In the Karvo app for iPhone and iPad: on Home, tap the account icon and choose Leave Karvo.
• On the website: sign in at app.heykarvo.com and choose Leave Karvo.
• In the chat: send /stop or /delete to Karvo on WhatsApp or Telegram and complete the confirmation.
• By email: write to [email protected] from any address, with the phone number you sign in with. We may ask you to confirm the request from that number, and we delete the account within 7 days.

If you have an order in progress, it may need to finish or be cancelled before deletion can complete.

What is deleted

Your account and phone number, your messages and Karvo's replies, what Karvo learned about you, your agreements, and the recordings kept to improve Karvo. Karvo disconnects the apps you connected (Google, Swiggy, WhatsApp and Telegram), revokes its access at Google, and deletes the keys those apps gave it. The Karvo app on your phone signs out.

What is kept, and for how long

Nothing else. Copies in backups expire within 30 days, and service logs, which hold ids, codes and timings but never your messages, expire within 30 days. Orders you placed with Swiggy stay in your Swiggy account. If you joined the waitlist, that entry is kept separately; write to us to have it removed.

To delete only some of your data instead, ask Karvo in the chat to forget something. To disconnect Google or Swiggy without leaving, open Connections on app.heykarvo.com or in the Karvo iPhone app and choose Disconnect. Disconnecting Google deletes what Karvo learned from your mail and calendar; it does not delete your conversations or what Karvo remembers from them. The Privacy Policy has the details.